Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.
The CLEAR enrollment center at Las Vegas McCarran International Airport (LAS).
CLEAR is a service both René and I love. Many Delta flyers — not just elites — can take advantage of fairly significant CLEAR discounts!
(Photo credit: ©iStock.com/metamorworks)
Delta is rolling out facial recognition boarding to more airports. It sure sounds slick and futuristic. But are you comfortable with it?
A Guest Post by John @laptoptravel
TSA Lines Are Out of Control
If you have traveled domestically on airlines in recent weeks, no doubt you have experienced significant lines at the TSA security points in the airports. Delays have gotten so bad that some airports (Chicago’s O’Hare, for example) have been advising passengers to arrive three hours early for their flights to make sure they have enough time to traverse the security checkpoints.
Editor’s Note: A timely follow-up to René’s earlier post on wait times at Chicago, which by the way I had no knowledge of him doing. That just illustrates how important this dilemma is and how it is ‘top of mind’ for today’s airline travelers.
The lines in the Atlanta airport became even worse after that airport temporarily closed one of its security checkpoints. The Terminal South line closed earlier this month as the airport plans to re-open it before the end of May. Reportedly, the TSA lines will be ‘re-designed,’ perhaps including the new CLEAR line, of which Delta Air Lines has bought a 5% stake in. Delta will offer CLEAR to its Medallion members at a discount off the annual fee. For its Diamond Medallion members Delta will make it a free benefit for flying 125,000+ miles with Delta each year.
Members of CLEAR will be able to ‘jump’ to the front of TSA lines; even TSA Pre-Check.
Delta Air Lines Has Taken a 5% Stake in CLEAR
Lines at the airport have recently been so long that The Atlanta Journal-Constitution published a “Survival guide for those long Atlanta airport lines.” And the pattern is being repeated all over the nation’s airports, partly due to the TSA’s problem with staffing in many major airports. Homeland Security Secretary Jeh Johnson has suggested that airlines who wish to shorten long waits at airport security should consider waiving the fees for checked baggage.
“We’ve asked the airlines to consider possibly eliminating the checked baggage fee to encourage people to check their luggage rather than putting it in the carry on,” Johnson said this week.
It’s a move being supported by U.S. Senators Richard Blumenthal and Edward Markey who also proposed the idea in a press release letter last week to the major U.S. airlines.
The airlines’ response? Not gonna happen.
And so a war of words, policies and government intervention is set to unfold this summer while the flying public will be pawns and spectators alike.
The airlines blame staffing problems at the TSA for the long lines and delays. They want the agency to staff up for the summer peak travel period and do more to promote more flyers to register for PreCheck; TSA’s program designed for expedited screening and faster clearance times. American Airlines recently allocated $4 million to hire and provide its own contractors within the TSA lines to help improve the speed.
Jean Medina, a spokesperson for Airlines for America, an airline industry (lobbying and self-interest) group has weighed in on the matter:
“This is not a bag fee issue. This model of charging customers for services they value and use is not a new phenomenon. It dates back to 2008. Encouraging passengers to check more bags will not help and would actually exacerbate current checked baggage screening issues that are resulting in passengers missing their connections and having their bags delayed.”
The Transportation Security Administration chief has apologized for the long lines at airports nationwide with a special apology to hundreds who missed flights from Chicago over the weekend.
However, for passengers this summer, things could get much worse as the peak travel season (June through August) is just on the horizon with no quick fix in sight. Meanwhile 231 million people are estimated to fly this summer, representing more than 2 ½ million flyers per day.
Politicians see this as a ‘hot topic’ this summer. Chicago’s Mayor, Rahm Emanuel, spoke on the issue. “We have clearly the busiest aviation systems in the country. And this was…why it’s unacceptable. It was all predictable” Emanuel said.
To further illustrate how political matters are becoming the hours-long lines have at least one member of Congress calling for Neffenger to resign if he can’t fix the problem by Memorial Day. “If travelers do not have relief by Memorial Day, TSA Administrator Neffenger must resign and be replaced with a leader who can provide fast and secure screening,” Illinois GOP Sen. Mark Kirk said in a statement.
Peter Neffenger recently retired as a Vice Admiral in the United States Coast Guard, and now holds the title of Administrator of the Transportation Security Administration. He became chief of the TSA last July and has said he is working to correct the problems and responded “”My goal is to get as many people on checkpoint lanes as possible over the summer months,” he said. “I expect to see large travel volume over the summer.”
Accordingly, that ‘45-minute short commuter flight’ could now push beyond four hours of dedicated time to check-in, clear TSA, board and fly. Of course actual flying time would perhaps account for less than 15 percent of the time devoted to the ordeal. – John
Who do you think is to blame for long lines at the TSA security checkpoints? What solution(s) do you think would solve the immediate problem?
Have you considered signing up for Global Entry and TSA Pre-Check? These cards will reimburse you for the $100 fee. There are SO many cards that pay this $100 fee that is good for 5 years that are worth considering like the ones here:
The Platinum Card® from American Express <—LINK
The Business Platinum Card® from American Express OPEN <—LINK
