A Delta Air Lines pilot was arrested at Minneapolis-St. Paul International Airport (MSP) Tuesday on suspicion of being intoxicated.
Another week brings another weather waiver for Delta flights at New York City airports.
Delta is rolling out facial recognition boarding to more airports. It sure sounds slick and futuristic. But are you comfortable with it?
Political activist and conservative commentator Candace Owens reported today she was reseated on a Delta Air Lines flight — to alleviate an issue allegedly caused by a passenger of size. Continue reading
The hits just keep on coming for Boeing.
Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.
I took some grief (good-natured, I hope 😉 ) about the wording in a post yesterday. We’re going to vote on it.
Heads up, Southwest travelers. Hopefully it’s a glitch (or payback for my teasing them) but the airline of LUV quoted me two wildly different prices to change an award flight.
My family and I have an upcoming trip to Las Vegas for a friend’s birthday party.
We opted to fly Southwest from Burbank instead of Delta out of LAX for a few reasons:
- LAX is a disaster right now (more than usual). Flying to Vegas from LAX would take longer than driving.
- BUR is closer to our house. And much simpler.
- I had Rapid Rewards points to burn, thanks to one of my clients who nearly always books us contractors on Southwest
I had enough Rapid Rewards points for one round trip, so I used them for my reservation. My wife and daughter booked using a separate Rapid Rewards account topped off with enough points thanks to a Chase Sapphire Reserve Ultimate Rewards transfer.
We originally planned to leave on a Thursday morning and return on a Saturday night.
A change in plans dictated we return home Sunday instead.
Changing Our Flights
I logged on to the Southwest app. Changes varied from about 4,000 Rapid Rewards to over 14,000. One way.
I wasn’t sure how many Rapid Rewards points were available for my wife and daughter to change their flights. When logged on to Southwest’s website, I saw drastically lower prices. Like, anywhere from a high of about 8,000 — to a low of points refunded.
I called Southwest and explained to the rep the different prices between the app and website.
“That’s weird,” she said.
The only prices she had available were the ones on Southwest’s website. She helped us process the changes and all was fine.
Still, though, the discrepancy stymied me.
Checking Back with Southwest
I checked my reservation again yesterday on the Southwest app and website. My logons took place within about five seconds of each other.
Here’s what I saw when I selected the “change flight” options for the same PNR with only one person to return on the same Sunday in question:
(For privacy purposes, I redacted dates and some other information. René has seen the original picture and can verify the dates and other travel information match.)
The 7:00 AM flight would run me a minimum of 6,507 Rapid Rewards if I used the app. On the website, however, I’d be credited 1,452 points. The 10:50 AM option runs 11,949 on the app — but just 3,990 on Southwest.com.
Worth pointing out that these prices are for the Wanna Get Away options. None of the prices on the app match anything on website.
I got in touch with a contact at Southwest. According to my source, the Rapid Rewards people said there should not be any difference between the app and website.
I sent the picture to the good folks at Southwest’s Twitter team. The rep’s response?
She showed me the prices she had available — which were the same ones published on the website.
Always Compare Prices
I guess the moral of the story is to compare prices — between Southwest’s own app and website.
What Do You Think?
Several people have examined the photo. My wife and father-in-law saw in person the differences between the app and website.
Is there something I’m missing?
Was Southwest trying to exact revenge on me for some of the snarky things I’ve said about them?
Or are they hoping more people use the app — and pony up more points?
Please share your thoughts in the Comment section below! — Chris
UPDATE, 7:41 AM PDT
Some commenters offered help.
The app displays the new total cost. The website displays just the difference.
So I was incorrect: Southwest was not trying to overcharge me.
However, I don’t understand why Southwest displays one figure on their app and another on their website. They should adjust one of them so their figures are the same across the board. Even Delta’s IT gets this right!
What also is interesting is the Southwest phone and Twitter reps weren’t aware of these display discrepancies.
Leave it to our readers to know the correct answer! Thanks, gang!
Wow. Parts of the Eastern Seaboard just can’t catch a break. There were storms last week. Then searing heat this weekend. Now, storms are again taking aim at parts of the northeast. Continue reading
Well, this stinks. At the first of the year (as I have year, after year, after year – after year) I tested buying with a computer Delta e-gift cards for my Amex Platinum Cards (learn more here) travel credit rebate. I did this for a number of reasons. First, I tend to fly Delta a lot and it is nice to lock in the credits because Delta gift cards never expire (you just have to track them yourself – no way to save them on Delta.com). I could choose another airline for credit (that still works with gift cards) but why when this works.
I started getting reader reports that at some point during 2019 this long, long, long term way of locking in value died. So I tested early in June with a new Amex Platinum card (learn more here) and… Yep… It worked just fine. This is in spite of the T&C from Amex about what qualifies:
“Statement Credits: Incidental air travel fees must be charged to the Card Member on the eligible Card Account for the benefit to apply. Incidental air travel fees charged by both the Basic and Additional Card Members on the eligible Card Account are eligible for statement credits. However, each Card Account is eligible for up to a total of $200 per calendar year in statement credits across all Cards on the Account. Incidental air travel fees must be separate charges from airline ticket charges. Fees not charged by the Card Member’s airline of choice (e.g. wireless internet and fees incurred with airline alliance partners) do not qualify for statement credits. Incidental air travel fees charged prior to selection of a qualifying airline are not eligible for statement credits. Airline tickets, upgrades, mileage points purchases, mileage points transfer fees, gift cards, duty free purchases, and award tickets are not deemed to be incidental fees. The airline must submit the charge under the appropriate merchant code, industry code, or required service or product identifier for the charge to be recognized as an incidental air travel fee. Please allow 2-4 weeks after the qualifying incidental air travel fee is charged to your Card Account for statement credit(s) to be posted to the Account. We rely on airlines to submit the correct information on airline transactions, so please call the number on the back of the Card if statement credits have not posted after 4 weeks from the date of purchase. Card Members remain responsible for timely payment of all charges. To be eligible for this benefit, Card Account(s) must be not canceled and not past due at the time of statement credit fulfillment.” – From Amex (bold mine)
And when I posted my reconfirmed post a number of readers reported in the comments section of the post they also had success with getting the credit just as I have. But reports, over the past month, have kept coming in that it is now REALLY dead for good. So I re-re-tested.
If you take a look at the screenshot above you will see that my $50 charge from this month, July, has yet to credit (normally it only takes a few days). Grrr…. That stinks!
What I take from this is this: Buying Delta gift cards for the yearly credit may be really dead now — or it may just be a tech hiccup that goes away. Either way, it is no longer a confirmed and a reliable option year after year as it has been for the better part of a decade. So what now.
If you again look at my statement screenshot above you will notice a few credits. These are from the fees from booking an award ticket. That, also as it has for many, many years, is working. Will it keep working? Who knows – but it should. That is how I will now use my credits. But what else should work with Delta?
- Paying for gift cards inside the Delta Sky Clubs should still work. Normally I would never ever recommend this as you can buy Delta gift cards at greatly discounted prices at retail stores when there are sales or Amex Offers for You that you can stack (as well as paying with the right card for max points). But after this latest change this could be a workaround and the $100 cards should be fine.
- Paying for guest to enter the Sky Club with you should still trigger the credits. Some really like this way of getting credit each year (I am not a fan but to each his / her own).
- Paying for Sky Club membership. Now I can not fathom why you would do this as the Amex Platinum cards (learn more about the personal and business flavors) get you in when you are flying Delta and Delta Sky Club membership is completely pointless from 2019 forward but it should work if you want to do this.
- Paying for bag fees. I really dislike this one as well because if you are any kind of even semi- regular Delta flyer you should at least hold the Delta Amex Gold card (learn more here) to get free bags for you and those who fly with you on the same reservation. But, for this post, it should work for the credit.
- Paying for things onboard Delta jets should still also get you full credit like food and drinks. Just keep in mind that the one thing onboard that does NOT — and has never — worked is buying Gogo as that is not billed by Delta (as of this post anyway).
- If you have fees to change a ticket that should also work but I have had reports that if you go over $200 that the trigger does not work. Just know small amounts should be fine.
- Paying for a seat fee. This one can be tricky because if Delta codes this as an “upgrade” it may be rejected. Call this one a YMMV choice.
- Last one that should work is Pet fees. It burns me that Delta not only charges you to take your beloved small pet onboard but they also, even though you paid up, count it against you as one of your free carry-on allowances.
Do note I did not call Amex to see about manually having the credit issued now that it no longer posts. It could work but I really don’t want to go that route (bad things can happen when you call). So, have I missed anything? Are there other Delta related charges you have received credit for that I have missed in my list above? Let us know in the comments below! – René
A tweet we received got us thinking, Which Delta Sky Clubs truly need a remodel or other help?