We’ve long been fans of the great service Delta’s Twitter team provides. They can help change flights, link reservations, select your first class meal, and much more.
But as YMMV and Thrifty Traveler wrote Monday, Delta removed the customer service aspect from its Twitter and Facebook platforms.
A family traveling with a member who has autism spectrum disorder claims they were discriminated against before a Delta Connection flight operated by SkyWest Airlines.
During a week some Delta employees and contractors were in the news, this story shows that the airline actually does care.