DREADFUL: Delta Flight Delayed 18 HOURS (But, Hey, Not Canceled!)

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Stressed woman in airport during flight delay.

(©iStock.com/kieferpix)

This is the stuff of nightmares — assuming you fall asleep on the airport floor during your flight’s overnight delay.

Delta Air Lines flight 975 was scheduled to depart JFK at 3:30 PM on Wednesday. The 767-300 didn’t leave until 9:43 AM this morning.

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Delta Adds Its First JFK to London Heathrow Daytime Flight

René’s Points for Better Travel has partnered with CardRatings for our coverage of credit card products. René’s Points for Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our advertising policy, visit visit this page.
Delta Air Lines Boeing 767-400 tail number N838MH takes off from Frankfurt Airport (FRA). Delta Air Lines is the world's largest airline with 733 planes and some 160 million passengers in 2012. It is headquartered in Atlanta, Georgia. (©iStock.com/Boarding1Now)

Delta Air Lines Boeing 767-400 tail number N838MH takes off. (©iStock.com/Boarding1Now)

Rejoice, red-eye haters! Delta will launch a daytime flight between JFK and London Heathrow (LHR) next year. Continue reading

Rookie Wednesday: When Is Delta One *Not Really* Delta One?

René’s Points for Better Travel has partnered with CardRatings for our coverage of credit card products. René’s Points for Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our advertising policy, visit visit this page.

RenesPoints Rookie

Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.

A Delta One business class seat on a Delta Air Lines A330 aircraft.

You’re excited! Why? You’re flying a Delta domestic route on a plane outfitted with Delta One seats — and have a seat assignment up front! Continue reading

[UPDATED] How Southwest Almost Overcharged Me THOUSANDS of Points to Change Flights

René’s Points for Better Travel has partnered with CardRatings for our coverage of credit card products. René’s Points for Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our advertising policy, visit visit this page.

Passengers board a Southwest 737 at Hollywood Burbank Bob Hope Airport (BUR) in Burbank, California.

Heads up, Southwest travelers. Hopefully it’s a glitch (or payback for my teasing them) but the airline of LUV quoted me two wildly different prices to change an award flight.

Quick Backstory

My family and I have an upcoming trip to Las Vegas for a friend’s birthday party.

We opted to fly Southwest from Burbank instead of Delta out of LAX for a few reasons:

  • LAX is a disaster right now (more than usual). Flying to Vegas from LAX would take longer than driving.
  • BUR is closer to our house. And much simpler.
  • I had Rapid Rewards points to burn, thanks to one of my clients who nearly always books us contractors on Southwest
Southwest 737s are parked at gates at Hollywood Burbank Airport / Bob Hope Airport in Burbank, California. (BUR)

Southwest 737s at Hollywood Burbank Airport (BUR)

I had enough Rapid Rewards points for one round trip, so I used them for my reservation. My wife and daughter booked using a separate Rapid Rewards account topped off with enough points thanks to a Chase Sapphire Reserve Ultimate Rewards transfer.

We originally planned to leave on a Thursday morning and return on a Saturday night.

A change in plans dictated we return home Sunday instead.

Changing Our Flights

I logged on to the Southwest app. Changes varied from about 4,000 Rapid Rewards to over 14,000. One way.

I wasn’t sure how many Rapid Rewards points were available for my wife and daughter to change their flights. When logged on to Southwest’s website, I saw drastically lower prices. Like, anywhere from a high of about 8,000 — to a low of points refunded.

I called Southwest and explained to the rep the different prices between the app and website.

“That’s weird,” she said.

The only prices she had available were the ones on Southwest’s website. She helped us process the changes and all was fine.

Still, though, the discrepancy stymied me.

Checking Back with Southwest

I checked my reservation again yesterday on the Southwest app and website. My logons took place within about five seconds of each other.

Here’s what I saw when I selected the “change flight” options for the same PNR with only one person to return on the same Sunday in question:

Fare differences between the Southwest Airlines app and Southwest Airlines website.

(For privacy purposes, I redacted dates and some other information. René has seen the original picture and can verify the dates and other travel information match.)

The 7:00 AM flight would run me a minimum of 6,507 Rapid Rewards if I used the app. On the website, however, I’d be credited 1,452 points. The 10:50 AM option runs 11,949 on the app — but just 3,990 on Southwest.com.

Worth pointing out that these prices are for the Wanna Get Away options. None of the prices on the app match anything on website.

I got in touch with a contact at Southwest. According to my source, the Rapid Rewards people said there should not be any difference between the app and website.

I sent the picture to the good folks at Southwest’s Twitter team. The rep’s response?

“That’s odd.”

She showed me the prices she had available — which were the same ones published on the website.

Always Compare Prices

I guess the moral of the story is to compare prices — between Southwest’s own app and website.

What Do You Think?

Several people have examined the photo. My wife and father-in-law saw in person the differences between the app and website.

Is there something I’m missing?

Was Southwest trying to exact revenge on me for some of the snarky things I’ve said about them?

Or are they hoping more people use the app — and pony up more points?

Please share your thoughts in the Comment section below! — Chris

UPDATE, 7:41 AM PDT

Some commenters offered help.

The app displays the new total cost. The website displays just the difference.

So I was incorrect: Southwest was not trying to overcharge me.

However, I don’t understand why Southwest displays one figure on their app and another on their website. They should adjust one of them so their figures are the same across the board. Even Delta’s IT gets this right!

What also is interesting is the Southwest phone and Twitter reps weren’t aware of these display discrepancies.

Leave it to our readers to know the correct answer! Thanks, gang!

–C

Delta Receives Its Final Boeing Aircraft

René’s Points for Better Travel has partnered with CardRatings for our coverage of credit card products. René’s Points for Better Travel and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. This post contains references to products from one or more of our advertisers. We may receive compensation when you click on links to those products. For an explanation of our advertising policy, visit visit this page.

Delta Air Lines 737-900 ER plane, tail, and engines.

Boeing appears to have fulfilled its orders with Delta.

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