One of my friends phoned the Diamond Medallion Line last week to cancel an upcoming trip for October.

Delta changed his itinerary by two hours and three minutes — thus entitling him to a refund.

The (first) rep with whom he spoke basically said he’d cancel the reservation — but the refund process might not start immediately. The refund would have to be processed by the refund department. So the funds wouldn’t go back to my friend’s method of payment for an indeterminate amount of time. (I waited two months for refunds on several reservations.)

Two weeks remain in January. This is especially important for cardholders of the personal/consumer Platinum Card from American Express, the Business Platinum Card from American Express, and personal/consumer American Express Gold Card.

Why? Because this month is when existing cardholders may change their preferred airline for their card’s (or cards’) annual airline incidental credit. (New cardmembers applying later in the year can select their airline upon receiving their card.)

Which cards get how much credit each year? Does every airline participate? What charges are eligible? Let’s tackle those questions!

RenesPoints Rookie

Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.

CLEAR is a service both René and I love. Many Delta flyers — not just elites — can take advantage of fairly significant CLEAR discounts!