Welcome to a weekly feature on the Renés Points blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
Like most of us, I have a love / hate relationship with Delta IT. Much of it is amazing. Comparing the Fly Delta App to other airlines is like comparing a Jet airplane to a Cessna i.e. other than the fact that they are both aircraft the similarities simply end there. But there are also endless other bugs with Delta IT that can all drive us nuts. Like what?
Today’s rookie topic is when something happens that requires you to have your ticket reissued. As one example let’s say your flight times change and your first flight will now land at a time later than your connecting flight will depart the connecting airport. Unless you have learned how to time travel this just is not going to work. Sometimes (think rarely), Delta will email you and alert you that you “may” miss your connections. 😉
Delta, if they email you or you look online, may insert suggested alternative flights and want you to hit “accept“. I never EVER do that – I always call – and you should too. All it takes is one time for this to go horribly wrong and then you have to fight with Delta reps to fix what has gone really wrong. It is much better to be on the line with them and have them fix it and then you can refresh your screen to make sure all is just as it should be. But are you done at this point? Mostly…
You see what normally happens next is this. If your flight is weeks or months away you can sit back and relax (while still checking on your itinerary and seats now and then) and wait for your reservation to be “queued for reissue”. It may take a few days but you should get an email with your updated itinerary and that your ticket has in fact been reissued. If you do not get one of these e-mails from Delta you better call back and ask why, after the changes, you have not yet had your ticket reissued. What you will then be told is:
1) Just be patient it is still queued for reissue
2) Something is not right
3) It was never queued for reissue
4) You don’t need the ticket reissued
Again, if you are weeks out from your flight all of the above answers are no big deal and time could fix it. Or, you may want to wait an hour or so and HUCB and see if the answer is the same as the first rep who may not really be a “Strive for Five” type of rep.
Now if it is the day before your fight, or hours before your flight and you can not say check-in online or any other number of things don’t quite look right, you had better call ASAP as I would bet even money on the fact that there is something wrong and your ticket was not reissued as it should have been and that must happen if you intend to fly. What then?
Reps can help you if they want to. They can manually reissue the ticket or send you over to have it manually reissued to make sure your ticket is valid and correct and you can expect to fly that day. It really can be that serious. One customer service rep I talked to about all of this said they always manually reissue if the ticket is 3-7 days from flying as it may not make it when sent over to the queue. That should get our attention.
Now it is time for reader feedback on this topic. Have you ever run into a problem with your Delta ticket not being reissued correctly? Did it cause you any problems the day of flight like seats, upgrades or partner airlines? Let me know in the comments below! – René
PS – On a side note, as I talked about on Twitter, today is my favorite day of the year. Want to know why? See THIS post to find out what I am doing today.