One of DeltaPoints.com readers asks:
1) Exactly who do I call or e-mail? The hotel directly? or the dedicated Gold [elite] reservation line?
2) What wording should I use when asking for the upgrade? I assume that I won’t need to do some song and dance about how it is a special occasion that merits a Room Upgrade. What if I want a Deluxe Room or Suite with a view? Any special way to schmooze the hotel for that?
3) What if the hotel says they don’t have any Upgrade Rooms available? Should I expect any compensation other than an apology? Should I complain nicely?
Wow great questions. Now I am not a “hotel blogger” and freely admit there are other BoardingArea.com writers so much better than me. So take this as what I do and maybe try some of the ideas that seem to work for me.
Q1) In the past I always faxed my request. You can do that by using FaxZero for free. But sometimes the right person does not get the request and it is just one way communication. So, for my last few stays I e-mail and that has worked. You get two way conversation and can print out what you were promised. I do not work with the elite line as most of the time it is up to the hotel to grant the upgrades.
Q2) I would NOT cut-n-paste this, but here is basically what I say:
“My wife and I are very much looking forward to our stay at your location 01JAN2012 confirmations # 007. As a loyal [insert elite level here] member I would very much appreciate a suite upgrade if one can be extended to us. Thank you for your time and we will see you soon. Sincerely [your name].
So now you get the idea. I never ask about special events so I have no idea if that even helps. It may or may not. Perhaps some readers can give some feedback if they have tried that route. If you want more that what you are given (do get something for free first btw), then ask what the up-charge would be to the presidential suite or whatever you want. If it is outside your budget respectfully decline and thank them for the promised upgrade.
Q3) With some chains you are guaranteed upgrades. With Priority Club you are not when using points but I have found I almost always get them when I do the above. If they say sold out or no dice, you can always try twittering the hotel and saying as an elite you were really hoping for an upgrade but the location does not seem to be very helpful. Is there anything they can do. Many times you get a quick answer back that all of a sudden a room has opened up. Try it! – René
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