It’s nice to hear from Delta Points that you are excited about my additions and you have some questions!
And the number one question from “worldtraveller2” is (drum roll)…
“How do travel agents get paid?” Interesting question! The short answer is by fees and commissions.
I made reference previously to the fact that if you are booking a tour or a cruise with your travel agent that you should not be charged a fee. The reason for that is most tour companies, car rental companies, hotels/resorts and cruise lines pay travel agencies a commission. Now, that commission is nothing to write home about and for “Brick and Mortar” agencies benefits the agency not the agent. A travel agents is a sales person, and like any other sales job, most get paid a salary and need to account for that salary by productivity. However, I really enjoy my job and get a few fun perks not unlike you with your wonderful points!
The airlines, however, do not pay us a dime, so if you are booking an airline ticket only, we do charge a fee. However, if you call an airline direct and book and/or make changes to a reservation they also charge you a fee. At least with your friendly travel agent we are easy to get in touch with and like your favorite bartender or therapist, you can always bend our ear about your personal life.
The nice part is, once you pay the fee for your airline ticket, if you need help or assistance we are there to help. Need to add a wheelchair or alert the airline that your traveling loved one speaks another language? …we do not charge another fee.
Recently, Delta announced that they were:
The reason they specify when booking via Amadeus is because not every agency uses Amadeus. Delta is great and I’m hopeful they will be expanding that capability to other systems in the future. In the meantime, since my agency uses a different GDS, if our clients want Economy Comfort seating we simply purchase for them the flights in our system, locate the available seating options and then go to delta.com to add on the upgraded seats (which we are always happy to do)! One stop shopping with a smile! – Tamara
Thanks Tamara – I love learning new things and cannot wait for the next installment in two weeks. But for that we need questions. So, leave a question for Tamara for a chance to WIN some Delta SWAG (ends tomorrow at 5 EST). – René