I got an email the other day from a long time reader. He sent me a screenshot of his current total miles flown with Delta balance.
I will let Michael tell you the “rest of the story” as they say as it just made my weekend. For all the things Delta does that make us sometimes upset, they really do appreciate those who fly a bunch with the airline.
It is 6:00 AM as I sit at the GFK (Grand Forks) airport waiting to board a short hop over to MSP (Minneapolis), before connecting home. I know that this flight will push me over the 1 million mile mark, a milestone on a trek that started 18 years ago and accomplished with all domestic flights. Flying just enough to maintain Platinum Medallion status.
I knew that Delta acknowledges their million milers with annual Silver Medallion status and a choice of gifts, as an expression of appreciation. I expected to be notified at some later date with details.
Only a small group of people appreciate a moment like this, so I texted a couple of colleagues and of course René, because I knew he would care. I also sent a tweet to @DeltaAssist, normally I contact them when I am in need of help, this time I just wanted to tell them ‘Thanks’
I thought that was a nice stock reply.
On the plane I felt very nostalgic. It was an older CRJ regional jet with no wifi or IFE (in-flight entertainment), no first class, not even economy comfort. It reminded me of what all my flights were like back when I first started flying. I reflected on all that Delta has done over the years to upgrade the flying experience overall (well at least on most of their planes). The flight went smooth and arrived on time, but that is when things started to get fun!
As I exited the plane, an agent was standing in the jetway with a tablet displaying my name. My first thought was, “uh oh, who died?” He soon explained he would be taking me to my next gate. We exited down the stairs of the jet-bridge to the tarmac, to a waiting vehicle (I’ve read articles and heard stories about this special service for high revenue travelers, but never expected to experience it myself). I have taxied around countless airports, but this was the first time I was able to see it through a windshield. What a great view as we drove around and under airplanes toward my next gate.
Once there the agent escorted me back up a jet-bridge staircase and to my gate.
I had been watching the upgrade list on my Delta phone app, and knew I was 5 out, (The 90’s band Firehouse, all Diamond Medallions, had filled up most of first class) so I had resigned myself that it was going to be one of those flights when I would have to sit in the seat I paid for (every once in awhile we have to do that 🙂 ) but then a Red Coat approached, greeted me by name and handed me a boarding pass with a First Class seat. He said ‘Welcome to the club’.
No sooner had he left than another Delta agent appeared, walked behind the counter, grabs a microphone and announces they want to acknowledge a special event. He then informs everyone that I have just reached the million mile mark and they wanted to thank me for my loyalty and look forward to serving me for another million.
As he finishes, I hear clapping behind me, I turn around and there are 2 Delta suits, applauding. They introduce themselves by name, again thank me for my business and give me a nice gift bag full of Delta goodies.
I am not sure who connected all the dots here. Maybe it was a bean counter at Delta that tracks mileage, maybe it was @DeltaAssist or even René. But regardless who was responsible, this was unexpected and very much appreciated. A lot of busy people took time out of their day to say hello and offer their personal thanks.
Class act Delta! Thanks. – Michael
Congratulations Michael for a huge milestone and thank you so much for sharing your story with me and DeltaPoints readers. I am still 2-3 years from breaking the million mile mark with Delta, but your story has inspired me! – René
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