Welcome to a weekly feature on the Renés Points blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
Before you ask, yes I know it is Tuesday today, but tomorrow is the last day of the month and Newsletter day so Rookie day gets moved back to today. Now to our topic.
What you see above happens many times on Delta.com. I truly wish when we looked at our full list of reservations that we would see some kind of warning that a change has happened or that we need to look at what has changed or is open to change. Many times the changes are minor or work and you just accept what has been changed.
But is it a good idea to click the “change” button? Most times the answer is a firm NO! Why? Just way too much can go wrong. I am talking days or weeks before your flight. The exception can be when you are mid-trip and you are using the phone app. Most times Delta has already picked new flights for you that work and all you have to do is accept them.
Backing up now, what if you either get an email or just find on your own online that there has been a change. Delta’s mighty schedule change rule is one of the best and most treasured rules for flyers. It can give us the right to pick most times such better flights to get from A to B. But it is smart to check just what is best for us before we change.
So should we let Delta.com help us or do it for us? Again, no, and here is why:
1) Things can go wrong
2) Things do go wrong
3) You choices can be limited
4) Cost & fees
5) No help if you get stuck
That is quite a list! If it scares you – good, it should. Once you click change you have started down a path that may not work. We all should know partner airlines do not always display and you could be limiting yourself this way. Plus, Delta.com may decide to charge you fees that a rep should and can waive for you. Lastly, if you pick wrong, or due to some “IT” issue, you are just stuck, then who is to blame at this point? You are as you did the clicking.
This is especially important when it comes to award tickets. You want a rep included on this as partners are a guaranteed issue with Delta.com. Clicking “change” on an award ticket with Skyteam flights is just the same as jumping out of an airplane without a parachute; it is not going to end well no matter what! Clear?
As we saw from yesterday’s post, Delta does many things well but this is not one of them. – René
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