It really is true that EVERYTHING is just big in Vegas and pulling up to The Palazzo does that very well. This place, with it’s sister the Venetian, is a massive complex and space.
The lobby of The Palazzo is massive. Ceilings, art, you name it, all of it is massive. We missed the IHG desk (letters are 20 feet up in the air) for check-in just left of the main area but there was no real line so no big deal. They have a person standing at end of the line who asks your name then hands you off to the next attendant. It is Vegas after all, everything has to be over the top (good and bad as you will see).
We were offered, due to our IHG Platinum status, an upgraded suite over their standard suite that is still a huge room. This one I was told had a slightly obstructed view. Hummm… But seeing double doors usually means something good.
The room was very big. It has an entrance area with 1/2 bath. Plus, just off that area, an exercise room with equipment.
Then a dining room and living room area.
One of my biggest gripes about this area was the desk. Yes, there were some extra power points in the form of a Triplight surge strip next to the printer (ok that was impressive, but it was just about out of ink 🙁 ) but the chair was completely worthless. I don’t care how much you have spent on the room, a comfortable work chair for work is a MUST! Learn this hotels!
Then we have the bedroom that was large and spacious. The bed was comfortable and soft I just wish one of the 4 pillows had been just a little bit soft.
The bathroom was massive as well. Not just a full size Jacuzzi tub,
But also a shower about as big as mine at home (just with more water jets).
But come morning I at last got to use the remote to open the power blinds to take a grand look at the Vegas strip. Uh, yeah. Not so much.
I did not sleep all that great due to the fact that outside this suite is what you see above by my sound level app. A very loud A/C unit that had a constant loud drone and buzzzzzzzzzz. Anytime you are approaching street noise levels it is too dang loud!
We did have a drink during happy hour at one of the many restaurants (Morels) at the hotel. This, due to the fact that one of the only “good” coupons we got for a BOGOF drink was on the casino floor. The price was so-so, $16 with tip for two small glasses of house red wine, but then we went to use the coupon at the casino bar and paid, with same tip, $17 for the BOGOF drinks. Sigh.
So no breakfast perks, no free wifi perks, no free water in the room, no real value in any coupons at check-in (not to mention no show tickets or anything like that) and an upgrade to the worst suite in the hotel. Plus on top of that you have the $25 resort fee even on a free award night – JOY! I even reached out to @IHGCare on twitter and was told the hotel would contact me but that did not happen. IHG is NOT SPG – that is for sure.
I will not ever be returning to The Palazzo and am in many ways sad I wasted my IHG yearly free nights certs from my Chase IHG card at this hotel (I have two each year one for me and one for Lisa). Personally I would look at the many other good choices for a hotel in Las Vegas! They have built this thing – HUGE – maybe they can now work on customer service and IHG Platinum member appreciation next? – René
(UPDATE): I at last spoke with the Desk MGR at The Palazzo. Without going into specifics, the general tone was very unappreciative of IHG. I was firmly told they were NOT an IHG property and they just needed a loyalty program due to so many guests requesting it. I was also asked for ways to improve to prevent events like mine but if The Palazzo does not embrace the IHG loyalty program, and IHG does not have a consistent set of perks within their family of affiliates, there is not much hope for improvement!