Delta has more rules than the IRS it seems. I know the frequent flyer rules VERY well because I eat, breathe and sleep points each and every day. Plus Delta often changes things on a whim and does not tell anyone about the changes until we find them (often not telling Delta people either).
This new report from CBS Minnesota just makes my head hurt. Delta does, on a case by case basis, allow “famous” dogs to fly on-board. In this case, this puppy was not famous enough even though the owner had purchased a 1st class Delta ticket for it.
Now we are not talking about a SkyMiles issue. It is not like the cello incident where the puppy was trying to earn SkyMiles for travel, just trying to travel. Again, on a paid 1st class ticket. Nope!
I respect the flyer did not want to try to just “call” the puppy an emotional support or service dog to get around this. Florida is working to pass a law that would crack down on those abusing this certification of an animal. I agree it is needed as I know of a few instances of folks getting the certification for their pet to circumvent the fee to include a dog as your carry-on (I disagree with the fee, but that is another post).
At the same time airlines need to be VERY careful. One twitter follower has such a support dog. It is very much needed. Due to a hearing issue, the person can not hear very high and very low tones. Take for example a knock at a hotel door – they can not hear it – but the dog can and alerts them. But a Delta gate agent got all in her face in Atlanta and told the flyer that they did not look very disabled to need the dog. Not good. Delta, in the end, sincerely apologized and sent the employee off for sensitivity training.
So what do you think of these crazy rules. Should a “famous” dog get to fly Delta? What about the rules certifying a support dog – are they too lax? Let me know – René