With a HT to reader Deborah in the comments section of this post, I logged on to my Club Carlson account (via my Award Wallet naturally) and low and behold, even before I got the notification email that I was told in the letter from US BANK I would get, I have my free night cert loaded into my account.
Now for some data points. I blogged back in April that I called and complained about the massive devaluation on the way for my Club Carlson card, that is, the loss of the BOGOF night when booking on points. I was offered 7,500 points as an I AM SORRY from US Bank. I got lazy and did not push my wife to call and complain as well (yes, I know, bad blogger)! She did not get the letter about the free night cert nor, when I check her Club Carlson account, do I see a free night cert posted. RATZ!
So, better late than never, she just called, and after a very long hold and chatting with a supervisor, was told that they will have a specialist get back to us inside of 48 hours. I have a feeling they are getting a lot of requests about this issue.
Now the sticky situation for them may be if they do NOT offer this to everyone then they may get in trouble with the FEDS for offering a perk to some card holders and not to everyone. Either way I would call the number on the back of your US Bank Club Carlson card and ask for the cert if you do not see it in the next few days in your account!
Also, please be sure and let the rep know, if you feel this way that is, that this perk alone, if extended to card holders on a yearly basis, would be a great reason to hold the card forever! To me, this would be a great upgrade after the latest cuts to the card and bring back real value long term.
Lastly, reader Deborah also commented that she was successful in getting the cert on another of her cards and that her husband was going to call tonight and see. Please report if you succeed or fail in getting the cert added to your account. – Rene
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