Let me begin by saying that over the past few days I have flown a bunch of Delta flights including mainline (real Delta jets) as well as regional connection partners (not real Delta jets). Each time the flight attendants have been outstanding. In fact one of them, from Atlanta to Dallas, had such a warm and friendly smile that it just exuded kindness and helpfulness. She was truly warm and genuine and this was in coach mind you!
So, when I tell you my next to last flight of many was bad, I mean it. Maybe the substandard service is due to Delta suing it’s partner Republic Airways (who runs Shuttle America) or maybe it is because of something else but neither of the two FAs on this flight impressed me in the least.
Take a look at the photo above and follow along with the arrows. Let’s see what was bad:
- Closet door left open and light on (night flight).
- Lead FA hid in galley most of first half of flight.
- Trash bag left outside bathroom door.
- Lead FA hid in back for second half of flight.
Now I have to say I am not the type of person who likes to press the flight attendant call button. Honestly, Delta crews are so good that on over 80 segments this year I have not had a need to anyway. I almost did on this flight.
I really hate it when an FA goes up and “hides” and plays solitaire on their tablet and all but ignores the first class cabin and especially so on a long flight like this that is “just” short enough that there is never a meal service. This lead FA was even just starting his day so it was not like he was wiped out after days and many flights. He just seems disinterested in service.
I guess I would love to get some feedback and more data points from readers. Have you noticed any change in service levels on Shuttle America flights or was this just a unique experience I ran into this week! – René
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