I have just about had it with Chase Bank. I have had massive fraud issues ONLY with Chase and no other bank. I have taken truly extreme steps to lock everything down at Chase and closed all my checking accounts with Chase. Now I am only out to extract as many points as I can from Chase and limit all my banking relationships beyond that.
Part of my frustration is due to the awful 5/24 new card bonus rule that is expanding to more and more cards each day it seems.
We all should know Chase has a new Freedom Unlimited card out that I really wanted to hold and try out if for no other reason than to have had it. To that end I knew my chance of getting it was almost zero since I apply for at least 3-5 new cards every 91+ days year after year after year (and the same for my wife offset by one month). But my Chase Sapphire Preferred card has just billed it’s annual fee and I just don’t use this card much anymore as I target my spending on many other choices. Time to see what I could get done.
The first step, as it should be with any card that has a fee, is a retention bonus call (see post E13). Since I do not really use my CSP card much I did not expect much and that was spot on. No chance to offer a rebate on my fee or bonus points from rep one. What about a downgrade to a Chase Freedom (standard card) then? The rep was utterly unhelpful and worthless and said there are no such options on my screen. Ugg. May I speak to a supervisor then? Was told by worthless rep one that person would have same choices on their screen that this one had on their screen. Time to move on.
Rep two who I talked to I outlined I would have to cancel my card unless some other option was open to me. Due to my security restrictions on my accounts I had to talk to a number of different reps who could do nothing but verify I am who I say I am. On to yet another front line rep to help me close my account should I wish to do that.
I again explained all my issues and mentioned I really wanted to downgrade to Chase Freedom Unlimited. The rep was bubbly and nice and said SURE we can do that but I have to read a bunch of information about the changes to your new card vs the CSP. After about 10 minutes of T&C I was again asked if I was sure I wanted to change to the CFU card with no fee. Yes please, job done.
So what to take from this. Clearly it is possible to downgrade your CSP as a workaround to get other Chase cards. Can I one day UG to a CSP again should I want to as a 5/24 workaround? I am not sure but I would think with enough HUCB this could work – just don’t expect a new card bonus when you do (I asked for points for the downgrade and the rep flatly said no way). Then again, YMMV, you never know and I will push for points if I do try to UG again one day. – René
FINAL DAYS FOR DELTA AMEX OFFER!