Delta CEO is refunding passengers ticket price from angry TRUMP supporter rant on-board & bans him from flying Delta again!

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WoW is all I can say. If you have not seen it be happy as I did not blog it because I found it very offensive and did not want it on my blog. If you want to see it a quick Google search will pop it up. Needless to say many are very upset by it. Delta’s CEO Ed Bastian is taking a step further. Notice what has just been put up on the Delta New Hub:

Date: November 28, 2016

To: Delta Colleagues Worldwide

From: Ed Bastian

Subject: Disruptive Passenger on DL248

Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected.

As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behavior that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane. – [bold mine]

Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologized to the customers onboard that flight. We are also refunding those customers the cost of their tickets.

I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.

Again, thank you for all you do.

Ed

Again just wow. Say what you will about Delta but this makes me so proud that Delta is my choice of airline to fly. I say Keep Climbing Delta and well done Mr. Bastian to try to make this right and banning this person from ever flying Delta again! – René

 

 

 

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9 comments

  1. Refunding everybody their ticket price! Come on …. the guy was a jerk …. for 60 seconds. How this leads to refunding the full price of the ticket is beyond me. But, of course, Delta is free to do what they want … I would have just offered anybody who wanted it a free drink!!

    We are becoming a nation of wimps!!

  2. Delta as always see an opportunity to get their name on the news for a very low price. Refunding the cost of all tickets in peanuts comparing to the publicity this case will have all over the place. Delta never does anything for free.

  3. Point well taken. They could just see this as a small marketing expenses … as opposed to damages for hurt feelings.

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  4. I agree with banning the guy for life but giving everyone free tickets was an exaggeration that opens up the door for people to try and cause problems in the future. A US $ 50 travel voucher would have been more than fair in my opinion

  5. Some of these incidents are actually not Trump supporters. Recently there have been multiple “big news” reports like this that after some followup, turn out to be hoaxes. Most news sites just regurgitate news from other sites.

  6. Rene,

    Couldn’t agree with you any more on this. I posted as much in the FB DDMF group. Nobody wants to be on a plane with anyone like that guy, regardless of political persuasion. Ed showed amazing leadership, and made a huge statement to everyone in the process. Delta is not going to tolerate this behavior, and it definitely puts me at greater ease knowing that he has publicly told all of his employees that Corp has their backs when they get someone like that off of a plane.

    I also appreciate the generous response for the other passengers. Was it more than necessary? Yes. Is that a problem? Can’t understand why anyone would complain about an airline being generous. Makes me hopeful about the tenure of Ed Bastian as CEO.

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