WoW is all I can say. If you have not seen it be happy as I did not blog it because I found it very offensive and did not want it on my blog. If you want to see it a quick Google search will pop it up. Needless to say many are very upset by it. Delta’s CEO Ed Bastian is taking a step further. Notice what has just been put up on the Delta New Hub:
Date: November 28, 2016
To: Delta Colleagues Worldwide
From: Ed Bastian
Subject: Disruptive Passenger on DL248
Thank you for the amazing job you did running our operation and taking care of our customers during the busy Thanksgiving holiday. At Delta, we strive to deliver a safe and reliable product while providing a customer experience that is second to none. You come to work every day prepared to serve our customers and to take care of each other while also dealing with the unexpected.
As you may have heard by now, last week a video began circulating around the internet showing a disruptive passenger on board a Delta flight. This individual displayed behavior that was loud, rude and disrespectful to his fellow customers. After questioning the customer, our team members made the best decision they could given the information they had and allowed him to remain on the flight. However, if our colleagues had witnessed firsthand what was shown in the video, there is no question they would have removed him from the aircraft. He will never again be allowed on a Delta plane. – [bold mine]
Part of being a reliable travel partner and a servant leader is acknowledging our mistakes so we can learn from them and respond more effectively in the future. Delta has apologized to the customers onboard that flight. We are also refunding those customers the cost of their tickets.
I also want to make sure all of you know we have your backs. The heightened tension in our society means that now more than ever we must require civility on our planes and in our facilities. We must stay true to Delta’s core values and treat one another with dignity and respect. We also must remain committed more than ever to the safety of our customers and our crew members. We will not tolerate anything less.
Again, thank you for all you do.
Again just wow. Say what you will about Delta but this makes me so proud that Delta is my choice of airline to fly. I say Keep Climbing Delta and well done Mr. Bastian to try to make this right and banning this person from ever flying Delta again! – René