UPDATE: @Delta has walked back this promise of round-the-clock meals <-LINK sad to say!
Have you noticed a change on Delta.com? I am not talking about just how it looks i.e. the graphics upgrade to many of the pages, but I am talking about the wording that has changed (or more specifically that has been removed). Take a look at the above and an old screen shot of the same page:
Notice what’s different as well as what is now gone from the page? Delta is saying that they will always be offering on over 1500+ mile flights full meal service. Could this really be “around the clock” meals with no exceptions like for a redeye etc.? I reached out to @Delta and notice what was said.
Folks, this is really big news and fixes a bunch of holes in the very good Delta meal service. Not just that, the twitter team brought up something that is NOT yet mentioned on the Delta.com page – that is, that even on 1100+ mile flights “around the clock” meals will be served in first class as well. Just amazing to me and a huge “Keep Climbing” worthy and praise worthy change. I now need to think about updating my Rookie post on Delta food rules.
But hold your horses before you start to comment below. Yes, there are still some real issues that need to be fixed. The first one according to many on FlyerTalk discussing this issue is that Delta is not following what the website and @Delta has stated should happen. It seems, according the Internet’s “Way Back Machine” that this change was implemented early in November i.e. around the 7th.
Next, beyond the implementation issues, we still have the massive big hole that frustrates me to no end – that is, flights 900-1399 long from 1:30-4PM get nothing but a snack basket. But notice that @Delta even contradicts this a bit saying 1100+ mile flights get a meal even in this dark time. Frustrating? You bet it is. It really is just wrong, I think, to exclude the 1:30-4PM on 900+ long flights. Plus there are so many flights that are 700-900 miles when a meal would be nice, but that is another topic for another day.
So what to take from the mostly good news? I would save THIS and THIS tweet as a bookmark and if Delta decides to delete them then this post you are reading so you can have a screenshot of what Delta has promised us. If you are not catered for a flight in first under these condition I would be reaching out for some free SkyMiles for them not following what is in print. After all, I am sure you could have purchased food in the airport had you known Delta was not going to provide what they promised you.
Bottom line, these are real improvements and I give Delta all the credit I can for this. Now Delta, step up and do what you have stated (and next fix the 1:30-4PM problem)! – René
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