Yesterday I posted about a new strange IT mess Delta was hit with that impacted many who happened to have the Delta co-branded AMEX Reserve card (personal or business). Folks were being awarded another round of bonus MQMs on top of the ones they already had received from the year before. While this sounds nice, I warned that these points would likely be “sucked back” and quickly so.
Today, after reaching out yesterday to Delta Corp for a statement about the mess, I was told:
“Delta inadvertently added Medallion Qualification Miles (MQMs) to some SkyMiles accounts when a SkyMiles promotion code was incorrectly loaded late last week. We apologize for any confusion or inconvenience this may have caused. All accounts have been corrected to their appropriate MQM levels and Delta is reaching out to impacted SkyMiles Members directly to address any questions and concerns.” – Kate Modolo Delta Air Lines representative
This is much more than an “inconvenience” as some readers are reporting that an ADDITIONAL 30,000 MQMs were taken away from their accounts and @Delta on twitter is telling them it could take a week to fix and to be sure to have their Delta Medallion cards to show as they travel to get perks. If this is reassuring to you – I have a swamp to sell you. Not good folks!
I also asked a number of other questions and all of them went unanswered by Delta like:
- What about folks who redeemed Choice Benefits at the higher fake weekend level? What happens to them? No answer was provided.
- Also I wanted to know will this bug impact folks when they truly reach the elite level for real later this year? I fear for these folks as Delta is not saying.
- I asked if Delta would put anything up on the Delta News Hub about this issue? Again just silence and my guess is they want this current new mess downplayed as much as possible.
Bottom line is if your Medallion account is a mess you may or may not be “reached out to” by Delta and have it fixed. I would proactively check your account and all your flights and expect this IT mess to impact may of us who hold a Delta Reserve card for the rest of this medallion year (and maybe beyond). – Rene
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