If I do an E Basic fare class search for a Delta connection flight from my home town airport of South Bend (SBN) to the heart of Delta Atlanta (ATL) you know what I find? Take a look:
The Delta earnings “estimator” tells us that I am set to earn ZERO MQMs and the MQD field is just a dash for credit. SkyMiles does not even show up. What about a higher normal fare class (i.e. not a BASIC fare). Let’s look:
Ruh Roh, same thing! Does this mean that I will not be earning points for this or other Delta connection flights? Let’s first get a reminder of what Delta.com tells us here:
Yes, I am using a lot of big red arrows in today’s post but the reason is that I want to make it clear what it says on Delta.com. Delta has NOT changed the wording of how many “points” you earn flying on Delta marketed Delta connection flights and that includes BASIC fares. In fact we can dive even deeper into the T&C and see:
Even when we look at partners Delta does not currently love very much (think Korean Group 4 partner) if you do book on Delta.com as a code share you do earn. I am going off topic with this one a bit but I am trying to make a point and that is that this earnings estimator showing ZERO is a bug and it has been going on for a while now.
OK René this is a bug why are you just blogging about this now? Why not sooner?
Delta has had a bunch of IT issues this year. They have mostly fixed the blocked cabin viewing issue with the latest updates, but award tickets still have seats blocked unless you do a dummy booking to see the real open seats (really frustrating). I had hopped this latest IT bug would be fixed quickly so did not reach out to Delta to ask. Plus, and more importantly, all these flights are earning full points despite what the online Delta.com estimator is telling us and that is all that really matters right?
So is there a workaround? Again it is just ridiculous that, like with the seat map issue, we have to go to sources outside Delta.com to do things we should be able to do inside Delta but welcome to 2017. I use this very quick and useful tool “SMCALC” to find the MQMs for whatever flights and whatever fares (ignore the SkyMiles part as that is money based since 2015). I have found it to be accurate within 1 or 2 MQMs for almost all my flights.
Lastly I have now reached out to Delta for an official statement as well as to some in Delta IT to see if and or when this bug will be fixed and if they know about it (I am sure they do). If I get any kind of statement I can share I will update this post but for now, as long as we are getting full points, this is just another IT irritation we have to workaround so don’t be too stressed out about it is my advice! – René
UPDATE: From a Delta Corp representative I am told: “We are working on it and you’ll see the update soon.”