Now before anyone goes off about this being all blown out of proportion and there are much bigger problems in the world – I get that. Even though there are many elites who fly Delta they are a small subset of those who fly the airline. For everyone who is not an elite, this post is going to sound a bit whiny and an eyeball roll worthy #FirstWorldProblem-ish (or another Sunday rant maybe).
So with disclaimer done let’s focus on what may be the greatest sin Delta could commit? It is:
Flying with an empty 1st class seat!
And it gets worse. This event was from ATL to DTW that is from one Delta hub to another Delta hub. Now this was midday on a Saturday but you can not tell that there was not one single:
- Delta360 Diamond Medallion
- Delta Diamond Medallion
- Delta Platinum Medallion
- Delta Gold Medallion
- Delta Silver Medallion
- SPG Crossover Platinum
Sitting in the 100% full section of Comfort+ (especially those in a middle seat “upgrade”) who would not have liked to move up to the seat that flew empty the entire flight from Atlanta to Detroit.
From what I could tell the seat was not broken in any way as there was no tape or warning it was out of service and there was a blanket and pillow waiting to be used.
I tried to pull up the Fly Delta App to see how deep the Medallion upgrade list was but since I had boarded and we were in the air it would no longer show me the list but again there had to be someone on the jet in C+ really upgrade worthy I would think!
And that gets me to the point of today’s post. Is not taking the time to do whatever it takes to put some loyal medallion into a 1st class seat even if it means another minute or two on the ground worthwhile?
During my flying the other week I walked up to a gate agent in Austin at the 40 minute mark (since Delta.com says the time was moved to process upgrades) and I was told no-no-no 30 minutes before departure – go wait for 10 more minutes and then ask again. Sigh – guess you did not get the memo from the CEO?
Part of the reason for this change from T-30 to T-40 was to try to reduce visits from SHENA or that is gate shenanigans. But even worse that those kinds of games is simply not upgrading someone due to whatever (we were not late or rushed so no idea why this happened).
I would have loved to ask the FA to move someone up but they tell you that is not something they can do, it is up to the gate agent and that is a hard ask for when you are up in the air!
You tell me – is this the worst “sin” Delta can commit or are there others that are much worse? Feel free to comment below. – René
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