RenesPoints Rookie

Welcome to a regular feature on the Renés Points blog. This blog series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this featured topic.

A Delta One boarding pass for a flight from Tokyo Haneda to Los Angeles International Airport - LAX - is tucked inside a US passport.

Some travel practices are so obvious, basic, and elementary that we sometimes overlook them. That’s how I learned you must update your Global Entry profile whenever you renew your passport.

Quick Background

Like many Rene’s Points readers, I enjoy Global Entry as a perk from one of my travel credit cards. (In this case, my Platinum Card from American Express.)

I arrived at JFK last summer during the home stretch of a LAX-SLC-LHR-CDG-JFK-LAX mileage run/one night stay in Paris. As a travel nerd, I was excited to use my recently renewed passport for its first US re-entry.

I strolled up to a Global Entry kiosk, laid my passport on the scanner, and was denied.

Huh?

The Global Entry kiosk displayed a message that my passport wasn’t valid for the program. So I tried it again. And again. And again.

Has it already been five years since I enrolled? I thought. Did I forget to renew? My TSA PreCheck worked fine two days earlier, so I doubted that was the issue. I did some quick math while referencing life and work events around the time I received Global Entry. I still had over a year left on my membership.

More than anything, I was worried there was a problem with my passport.

I used one of the non-Global Entry kiosks and was officially admitted back into the United States. So my passport wasn’t the issue.

While walking to the AirTrain, I encountered the U.S. Customs and Border Protection (CBP) Global Entry interview location in terminal four. I hoped someone could help me. I signed in and joined about a dozen interviewees. Then a CBP officer asked why I was there. I explained my story to him.

“Did you recently renew your passport?” he asked.

“Yup.”

“Did you update your Global Entry profile with the new passport details?” he said in a volume loud enough for everyone within a ten-mile radius to learn from silly me.

Nope. To be truthful, I never thought about it until that moment.

The CBP officer kindly updated my Global Entry profile on site and I was on my way a few minutes later.

Learn from My Mistake: Update Global Entry With Your Renewed Passport Data

Once your shiny, new passport arrives, log on to the new Global Entry-Trusted Traveler section on the Department of Homeland Security’s website (the GOES site is no more — you’ll have to create a new profile).

Select “Update Documents (e.g., passport, driver’s license)” under “Update Your Info.”

Global Entry website dashboard.

That’ll bring you here:

The section to update passport details is seen on the Global Entry website.

Select “Edit” and update your passport details.

Also be sure to remember to update your passport details on your My Delta profile (and other applicable loyalty programs).

Log in to the "My Delta" and click "View My Profile."
Log in to the “My Delta” and click “View My Profile.”

Then:

Arrows point the the "International Travel Info" section where Delta passengers can update their passport information.
(Passport “Not Yet Verified” despite having taken three international trips with it on Delta in the past nine months? C’mon, Delta IT!)

Finally, book an international trip so you can use your new passport and updated Global Entry information! (We occasionally post some international mileage runs in our Elite Mileage Run section.) – Chris

 

 

2 Comments

  1. Thanks for the tip! I’m in the process of renewing my passport right now, and will be going on an international trip in July. The need to update Global Entry hadn’t occurred to me.

  2. Travelling internationally in a few weeks for the first time since renewing my passport. I never thought about changing the info in Global Entry until reading this. Thanks, this saved at least a minimal hassle.

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