Delta has really been doing a ton right over the past year or so and they have fixed many of my past gripes like allowing Diamonds to board with 1st class, updates to the Fly Delta app when you change your seat, choice to pick gift cards over “Delta dollars”, +1 upgrades at your status level and a number more.
But there are still a bunch they need to fix and most of them are fixable if Delta only wants to put the effort, time (and maybe some money) into them or even just to prioritize them. Let’s look at my list.
Notice of seat change. This is one of the most frustrating and INSTANTLY fixable issues Delta has. All they would have to do is allow Award Wallet again to access our own reservations and we could get notice inside 24 hours of a seat change we did not authorize.
Comfort plus fake upgrade e-mails. We all know Delta is marketing and selling C+ as something amazing when it really is not. What is worse and makes almost everyone I talk to nuts are the often constant e-mails of C+ upgrades when nothing has changed. It is like getting excited about an amazing gift only to open the box and find a lump of coal!
Board you lose your upgrade. I should say all they have to do is tell us, one way or the other, what the rule is. Is it a firm rule or not. If it is a firm rule we can live with this but not knowing since sometimes reps come on board to upgrade who was #1 at time of boarding but other times the last man or woman standing at the gate gets it makes us crazy. This is a simple fix Delta – just tell us.
Pre-order 1st class meals. Almost 1 year ago I blogged that “soon” those in 1st class would be able to pre-order meals. It was not just me saying this but the official “food” rep from Delta that gave me a quote! If follow the leader AA can offer this, surely Delta could too.
Choice benefits not working. Let’s face it the latest Medallion Choice Benefits changes are flat out fantastic. They have fixed so many complaints like forcing us to pick both at once as a Diamond. Not just that they added a 3rd choice. But, since we can not say NO to Sky Club membership free we can not use all the perks they have offered us. A gift you can only see but not touch is no gift at all.
Middle seat upgrades. The old partner and now rival Alaska Air does not force upgrade singles into middle seats so why can Delta not figure out I do not consider the same seat as the rest of coach middle better than the aisle or window seat I have back behind C+. Now I know we can opt out of C+ and it can be smart because it can block you from a real 1st class upgrade but still it can not be that hard to just let us check a box to say YES to C+ “upgrades” but no to C+ middle seat upgrades.
Additive pricing for awards. This one would take work because Delta likes this the way it is. They like that it can mean buying two tickets that should price as one (if it were a paid ticket that is). But I think this is just wrong and if Delta.com has to price it as two tickets Delta phone reps should be able to fix it and price it as only one.
Stopovers – bring them back. Again, Delta intentionally did this but it is wrong as so many other airlines allow this and Delta used to allow this. If I am booking a trip to Sweden, for example, there is no reason not to let me stop over in say Atlanta or Paris for a few days on the way when I am connecting in these cities anyway. Make SkyMiles rewarding again like they once were!
Off-line mode in Fly Delta. Why Delta did you break the App I love so much and rely on when I fly? Give me the choice to turn this “enhancement off” please so I can again brag how great the Delta App is compared to all other airlines.
RU & GU space. That is Regional and Global Upgrade Certificate space. Elites are able to choose these but we have a very limited amount of them. If we choose to use them Delta (since you give them to us) open up the space. Yes it may cost you a few sold 1st class seats but you gave us the certs to use – if we can not use them they are again a gift that is like a lump of coal. Not cool Delta, not cool!
AMEX BOGO space. Lastly, like the RU & GU certs. While I am able with much work to almost always burn mine and in 1st class I know it is not a simple task sometimes to find space. Delta controls this and could open up more to those who are loyal to AMEX and the Delta co-branded cards year after year after year!
So there is my list. I truly feel all of these could be fixed if Delta wanted to fix them. Do you agree with my long list or have I missed some that you feel are either more important or I simply overlooked. You tell me! – René