In 2018 as well as in 2017 my wife and I enjoyed almost two weeks in The Haven on Norwegian cruise lines EPIC. As always, we flew Delta (and partners) to get to amazing Barcelona, Spain to board the ship. In 2017 we were on a dilapidated 777 that is soon to get the same seats we flew over in 2018 on the A350, that is, Delta One Suites (that are not all that great btw but light years better than the 777). The final leg each trip was with Delta’s Skyteam partner KLM from Amsterdam in domestic business class.
I did not take seat photos again because on KLM domestic 737s the seats are all the same (i.e. all bad). They are all coach seats that may or may not include a blocked middle seat so you have a bit more elbow room but that is it. They are such bad seats and nothing resembling business class (maybe Comfort Plus but we all know there is nothing comfortable about C+, right). I also love to praise my dearest Delta on domestic business class meals. They really are almost always good or even great. Delta rocks it out on food. Does KLM domestically?
Uh, in a word, NO! This was one of the worst KLM domestic meals I have ever had. The sandwich was pathetic with almost no filling and what was there was meager and blah. The salad, that looked like the one bright spot on this plastic tray, was unimpressive. The desert? One bite and pass. And this was the best choice on the menu that I could see. Sigh.
Even the domestic KLM service is not what it once was. The flight attendants seemed to rush to get you done so they could spend a bulk of the time in main cabin rather than checking on you in business class. And it got worse!
We had a rather long-ish layover in Amsterdam due to amazing tail winds that propelled our A350 to almost an hour early arrival but still, even with our bags tagged with yellow “Sky Priority” tags our bags did not make it with about 3 hours to go from one jet to another. So, we had to fill out claim forms that resulted in extra fees from our very reasonable transport service (welcome pickups) who had to wait for us to make sure our bags would be found at some point (they were delivered late at night to our hotel thankfully).
Bottom line is I am so over KLM domestic business class and could really care less nowadays. Even boarding becomes worthless as you are many times bussed out to the jet and then there is no joy of boarding first and getting settled in before general boarding begins.
What do you think? Is it worth the extra miles (or money) to ever in 2019, and I say this biting my lip, to “upgrade” to KLM domestic business class? – René