I really wish I could say I was surprised by this email from a reader we will call “CB.” I wish I had enough confidence in Delta’s IT and gate agents to follow both the published rules and the guidance from Delta CEO Ed Bastian . But all too many times I see things like:
- Delta IT that costs elites upgrades – HERE
- Delta IT that upgrades out of order – HERE
- Gate agents sending out 1st class seats empty – HERE
And the new one that we saw go viral all over Twitter was that of a flyer with NO MEDALLION STATUS flying in 1st class on an officially non-upgradeable BASIC Economy ticket. Now we have yet another data point – at least this time reader CB is a Gold Medallion.
In most of these “types” of cases I tend to feel it is a “TeamBoardLast” type of event; that is, everyone has boarded and thus “officially” the medallion flyer has given up their “right” to the upgrade. This was not the case with CB this time. He shared with me:
“I can’t say for sure when the upgrade cleared. I wasn’t paying close attention because I was not expecting an upgrade. However, we checked our bags approximately 40 minutes before departure via the Sky Priority lane, and the agent handed me the paper boarding passes. We boarded early with the remainder of the first class cabin when boarding was announced. Being upgraded at least somewhat in advance, we were not on #teamboardlast.” – CB
*Sigh.* I am so sick of Delta, day by day, destroying the value of the Medallion program. They sell upgrades for a bottle of “2 buck chuck” on the one hand and do not follow the rules on the other. Why even bother with loyalty when things like the above can happen on a fare class that, per Delta.com, is NOT upgradeable. Why don’t we all just buy BASIC fares and look forward to 1st class upgrades I ask you?
I thought about reaching out to Delta corporate folks on this event for a comment but I just did not have the stomach to read another canned PR response about some kind of “IT” issue that would be looked at i.e. nothing would really be done and we can simply expect more of this going forward.
What do you think? Do these kinds of events matter to you? Does it change how you feel about chasing status with Delta Air Lines in 2020? – René