This is a first for me.
Delta has sent me the above letter that if I do not act – FAST – they are going to turn over one of my Delta eGift cards to abandoned / unclaimed property. Let’s dive into why this notice is not only post-worthy but also maybe RANT worthy! 😉
For many, many years you could buy Delta eGift cards as a way to get your Amex Platinum (consumer and business) or consumer Amex Gold yearly travel credits as a Delta flyer. That not only ended, but we have many reports of Amex even clawing back the credits if you have done this recently and even with CLOSED accounts. This really stinks as most elites have simply no good way to burn up these credits any other way and especially so during the COVID-19 crisis.
I posted a while back about how simple it was on Delta.com to check the balances on a number of Delta gift cards at once. But Delta’s “crack” team of IT subcontractors have had all the time in the world to break this useful page on Delta.dumb (oh, they also broke the last useful flight search booking page so now you are better off starting at other sites than Delta.com to search for flights). Now you have to keep adding “+Add Gift Cards” one after another.
I have for a long time ranted about the fact that Delta simply does not do much to help you keep track of your purchased Delta eGift cards. You can not enter them on your “My Delta” and you have to keep track of both the code and the pin (you can not change the pin btw). Also, you can not lump these into a simple “On Board” account if you will (hey, that would be something useful Delta – put the IT subcontractors to work on this, please!).
The only good thing that has happened as of late is something I blogged last year about this time that you can now use just about unlimited amounts of Delta gift cards to buy a single ticket. Yes, you have to call and with the current COVID-19 situation that could take a very, very long time on hold to get a rep. Ah, well.
So why is Delta sending out these letters? My guess is they legally have to. Clearly, as talked about above, they do not try to do anything good to help us keep track and thus this is the final step before they can unload them from the books.
Have you got one of these letters? Are you as irritated as I am that Delta is so unhelpful when it comes to keeping track of Delta gift cards? – René
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