One perk Platinum and Diamond Delta Medallion status holders enjoy is giving “Job Well Done” (JWD) certificates to deserving Delta employees.
Many of us can attest that most Delta employees provide exceptional service. But for ones who really go above and beyond, recognizing them with Job Well Done certificates is a great privilege.
But here’s the problem: Platinums get (only) two JWD each year in their Medallion kits. Diamonds receive just four.
Golds and Silvers receive zero.
And herein lies a problem.
To Give is To Receive
My wife and I pool our JWD certs. When we see Delta employee — a gate or check-in agent, flight attendant, Sky Club attendant, etc — who’s extra friendly or helpful, we give them a JWD. (Certificate numbers can be given verbally to phone reps, FYI.)
Like most people, we’ve been interns and ultra-low level employees. We know that customer or client recognition can go a long way.
We usually give them to extra friendly, attentive flight attendants — especially if we’re traveling during a holiday period. Or if an employee does something special for our daughter, we also enjoy expressing our thanks with a JWD.
Yes, I understand the employees are doing their jobs. But there’s something to be said for going above and beyond. And making people feel welcome — not just human cargo.
What I hear most often when I give a JWD is along the lines of, “You made my day. These actually mean a lot.”
Sorry to get all soft and mushy — but how great is that?! Heck, the pleasant surprises and big smiles that JWDs produce actually make my day.
What Do Delta Employees Get for JWDs?
Certificates worth 500 points (as pictured above) are worth $5 that, according to one Delta veteran employee, can be exchanged for items or transferred to a debit card. (“Just like a credit card point rewards program.”)
What About Emailing Delta?
I asked two Delta employees whether or not such messages find their ways to employees.
“‘Good’ letters sent to Delta are nice,” a Delta flight attendant once told me, “but I sometimes question if we actually get to see many of them.”
However, a different Delta employee provided a darker take.
“We only hear (about) emails when it comes to a follow up because a customer is taking legal action and Delta wants a statement,” the person said.
Delta: Please Give ALL Medallions Job Well Done Certificates
I understand JWD cost Delta money each time an employee redeems a certificate. Delta certainly doesn’t — and shouldn’t — give out unlimited JWD certs.
That’s ripe for abuse.
But all Medallion members should get JWD.
Yes, I appreciate they were available for the taking at Medallion Member Celebration pop-ups. But for those of us who weren’t traveling during the pop-up events, why let that affect Delta employees?
For as much time as Delta’s elite flyers spend interacting with the mothership’s employees, maximums of two and four per Platinum and Diamond, respectively, are paltry.
Silvers should get at least two, and Golds four. How about six for Platinums and eight or ten for Diamonds?
Or, if Delta wants people to submit JWD-type recognition electronically above and beyond JWD — make it somehow trackable (i.e. with a code, etc) so employees and customers are confident due recognition is being received.
Yes, there are more, DIY ways we can recognize Delta employees. René, for example, designed his own JWD certs to give employees.
But this is a wonderful problem for Delta to have — and one I hope they soon rectify.
That would be a job well done.
Featured image: ©iStock.com/starush
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