Well this is an interesting twist to something top Delta elites have complained about for a very long time. You see the above are Delta Job Well Done (JWD) certs. They are given each year to Platinum and Diamond Medallions in their annual elite kits (Silver and Gold Medallions no longer get these kits and never got JWD certs when they did). Also, over the years, the number of certs sent out have been reduced. I love giving these to Delta folks who think outside the box, if you will, to find a way to help me even if it means overcoming ridiculous Delta IT roadblocks.
All the details about these certs are not published by Delta but data points around the web tell us that the Platinum JWD certs can be turned in for about $5 in cash and the Diamond ones for $10. Additionally, employees who have the most received can get additional recognition by Delta. Bottom line, Delta folks like getting these JWD certs!
But a frustration elites have is that you can not request more JWDs once you have given all yours out for the year (trust me I, and others, have tried). A workaround for me is to make up personal JWD cards and include something small like an Amazon $5 gift card in each one to thank Delta folks when they “Strive For Five” that is, provide outstanding service (as they almost always do)! But now Delta has come up with something new and it seems all medallions can now play along! Take a look:
“You told us you want more ways to thank Delta employees who go above and beyond to deliver exceptional service as you’re out there living the #DeltaMedallionLife. And we heard you.
Tell us about your great experience with a Delta flight attendant, pilot, Delta Sky Club ambassador, on the Diamond Medallion Member phone line, and more. And keep an eye out—your story could be featured in the future!
Send your story to firstname.lastname@example.org” – from Delta PR e-mail
Count me impressed. To be able to jot down the name of the Delta person, in whatever capacity, who took great care of us and email off a commendation that will get to the right place to recognize them is really nice.
So just what kind of rewards will Delta folks get for these kinds of emails? Who knows and the Delta folks I shared the above email with yesterday had no idea the program even existed. I am sure we will find out over time. I hope it is more than just a PR stunt and if we take the time to email that Delta does reward the folks we are e-mailing about.
What do you think? Do you like this idea of being able to have a targeted email to commend outstanding Delta folks to Delta? Will you take the time to use this e-mail feature? I would love to know! – René